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Lean in Healthcare Certificate Program

The New Hampshire Hospital Association and Parkland Medical Center, in conjunction with GBMP, will be hosting an upcoming session of the Lean in Healthcare Certificate Program beginning Friday, December 6, 2019.  

In this unique program participants learn the fundamentals of continuous improvement/lean in a classroom setting.  They will then work in small teams to apply the principles and tools of an actual healthcare process during gemba activities.  Each day participants will be introduced to appropriate best practices to address the challenges facing healthcare professionals every day.  This learn-by-doing method will prepare students to return to their own workplace with the confidence to implement continuous improvement methodologies within their own organizations.

This essential program was developed to provide the healthcare professional with the knowledge and experience needed to effect positive change within their own organizations.  Participants will learn critical steps, which they can take to assure dramatic, continuing improvements.



The program will be held at Parkland Medical Center, located at 1 Parkland Drive in Derry, New Hampshire, and will be a combination of classroom and tacit learning (learn by doing).  The cost for the Lean Healthcare Certificate is $2,395.00 for the 8-week course, and space is limited to 25 participants.



Week 1 – Friday, December 6, 2019                 Introduction to Lean in Healthcare

Week 2 – Friday, December 13, 2019               Creating Stability

Week 3 – Friday, January 3, 2020                    Improving Flow & Creating Pull

Week 4 – Friday, January 10, 2020                  Standardized Work & Turnover Time Reduction

Week 5 – Friday, January 17, 2020                  QC Tools – The Junction of Lean & Six Sigma

Week 6 – Friday, January 24, 2020                  Management Responsibility

Week 7 – Friday, January 31, 2020                  Value Stream Mapping

Week 8 – Friday, February 7, 2020                   Kaizen Planning


After completing this program, participants will be able to:



This course is a must for anyone in your hospital or healthcare organization who is seeking to apply lean thinking in their facility by implementing a CI program, new employees at a company already using lean principles who need to get up to speed, and professionals and staff looking for a comprehensive refresher.



Dan Fleming, Continuous Improvement Manager, Shingo Prize Recipient and Examiner

Dan Fleming has over 30 years experience in operations management, including over 25 years of Continuous Improvement experience.  Dan has been involved with continuous improvement efforts on the shop floor and in support areas since 1986 and has been a speaker at many regional and national conferences.  Prior to becoming a Continuous Improvement Manager at GBMP in 2002, Dan was Director of Operations at United Electric Controls Company, where he was a recipient of the Shingo Prize for Manufacturing Excellence. Dan has worked with hundreds of companies in many industries, including healthcare organizations, consumer, missile and defense systems, medical device, pharmaceutical, equipment manufacturers, food processing, machine shops, contract manufacturers, and warehouse and distribution.  Dan holds a Bachelor's Degree in Engineering Technology from Northeastern University.



GBMP is a not-for-profit organization based at UMASS Boston whose sole focus is to help organizations become more productive, competitive and profitable through continuous improvement education and hands-on implementation of best practices. GBMP has worked with hundreds of New England companies, including many healthcare organizations, teaching the tools of Lean. GBMP is also the administrator of The Shingo Prize for Operational Excellence in the northeast. 



Download the Lean in Healthcare Certificate Program Brochure & Registration Information