The New Hampshire Hospital Association (NHHA) congratulates the recent graduates of the LEAN Healthcare Certificate program, a comprehensive continuous improvement course for healthcare professionals, hosted by the NHHA in partnership with Elliot Hospital in Manchester, and conducted by GBMP, a leading resource for Continuous Improvement education and facilitation. 

The LEAN Training in Healthcare Certificate program graduated 24 recipients from hospitals across the state of New Hampshire, who completed the comprehensive 8 week course where they learned best practices to address the challenges facing healthcare professionals.  Held in one day-long session each week, the LEAN Training program is structured where the content is delivered in a combination of classroom and tacit learning (learn-by-doing), so that participants learn the critical steps they can take to assure dramatic, continuing improvements.   

Completing the certificate program this session were:

  • Erin Collins, Elliot Health Services
  • Melissa Drye, Valley Regional Healthcare
  • Katelyn Galante, Exeter Hospital
  • Lorraine Gallagher, Elliot Health Services
  • Kelly Heindll, Elliot Health Services
  • Sharon Kostansek, Elliot Health Services
  • Lisa Krebs, Elliot Health Services
  • Kelly Lambert, Monadnock Community Hospital
  • Nicola Levasseur, Elliot Health Services
  • Glenice Lheureux, Elliot Health Services
  • Wendy Mason, Littleton Regional Healthcare
  • Molly Mortimer, Elliot Health Services
  • Valerie Neill, Frisbie Memorial Hospital
  • Magdalena Newton, Valley Regional Hospital
  • Patti Puglisi, Elliot Health Services
  • Denice Retey, Elliot Health Services
  • Kyle Savage, Elliot Health Services
  • Hannah Sharp, Elliot Health Services
  • Heidi St. Hilaire, Elliot Health Services
  • Tom Szopa, Elliot Health Services
  • Michelle Thompson, Littleton Regional Healthcare
  • Meredith Trudel, Elliot Health Services
  • Pauline Turner, Elliot Health Services
  • Melissa Vitagliano, Elliot Health Services

"We applaud the efforts and commitment of our recent graduates as healthcare leaders to improve care and reduce costs, and congratulate them on achieving this LEAN Certificate," stated Steve Ahnen, president of the New Hampshire Hospital Association.

The learn-by-doing method prepares students to return to their own workplace with the confidence to implement continuous improvement methodologies.  The program provides participants from hospitals across the state with the opportunity to learn the fundamentals of continuous improvement in a classroom setting, and then as teams, apply the principles and tools in an actual healthcare process to create positive change within their own healthcare organizations.